Terms of Service

1. Who these terms are with

DinerGrid is operated by DWILS PTE. LTD., a private company limited by shares incorporated in Singapore under UEN 202606134E, with its registered office at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914. "We", "our" and "us" mean DWILS PTE. LTD. "You" means the business that opens an account.

By opening an account or using the service you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. If you do not agree, do not use the service.

2. What the service is

DinerGrid is subscription software for restaurants: QR ordering, a kitchen display system, menu and inventory management, customer records and reporting. We supply the software. You remain responsible for your own operations, your food, your pricing, your staff and your dealings with your own customers.

We are not a party to any transaction between you and your diners. We do not receive, hold or disburse money belonging to you or to your diners. Where you collect payment from a diner, that arrangement is between you, your diner and your own payment provider.

3. Your account

You must give accurate registration details and keep them current. You are responsible for your password, for every action taken under your account, and for the staff accounts you create. Tell us promptly at service@dinergrid.com if you believe an account has been compromised.

You must be able to enter a binding contract in your jurisdiction, and you must operate a lawful food or beverage business.

4. Fees and billing

Subscription fees are set out at dinergrid.com/pricing and explained in full at how billing works. We charge a flat fee for a billing period and never a commission on your sales.

Fees are billed in advance, monthly or annually according to the plan you choose, and renew automatically for successive periods until cancelled. Additional outlets are charged at the published rate and prorated when added or removed part-way through a period.

We may change published prices. A change takes effect for you at your next renewal and never in the middle of a period you have already paid for. We will email you at least 30 days before a price change affects you, and you may cancel before it takes effect.

5. Trials

Where a plan includes a trial, no fee is charged during it and no card is required to begin. We tell you the date the first charge would fall. If you do not add a payment method, the account simply reverts to the free tier rather than being charged.

6. Taxes

Published prices are exclusive of tax. Where we are required to charge a tax, it will be shown as a separate line on your invoice. You are responsible for any tax arising on your own sales to your diners, including registering and accounting for it where the law requires.

7. Cancellation and termination

You may cancel at any time from Billing in your dashboard, or by emailing us. Cancellation takes effect at the end of the period you have already paid for; you keep access until then. What we refund, and when, is set out in our refund and cancellation policy.

We may suspend or terminate an account if fees remain unpaid after our final notice, if the account is used for the activities listed in section 8, if we are required to by law, or if continuing would expose us or other customers to material risk. Except where the law or an urgent risk requires otherwise, we will give you notice and a reasonable chance to put things right first.

You may also close your account outright, from Settings in your dashboard. Closing stops your subscription that day and deletes your data 30 days later. Throughout those 30 days you can download everything in one file, and you can stop the closure and keep the account; after the 30 days the deletion cannot be undone. We keep your invoices and the business name and tax number on them, because the law requires us to keep our accounting records, and we keep a record that a free trial was used.

On termination by us your data likewise remains available for export for 30 days, after which we delete it on the same terms. Sections 9 through 14 survive termination.

8. Acceptable use

You must not use the service to break the law, to process fraudulent or unauthorised transactions, to distribute malware, to send unsolicited bulk messages, to infringe anyone's rights, to attempt to gain unauthorised access to our systems or another customer's data, or to resell or white-label the service except under a plan that expressly permits it.

You must not use the service to sell goods you are not licensed to sell, and you must hold whatever food, beverage and alcohol licences your jurisdiction requires.

9. Your data and ours

You own the data you and your diners put into your DinerGrid account. We do not sell it, and we do not use it to market competing services to your diners. We process it to run the service for you, as described in our privacy policy, which forms part of these terms.

Where we handle personal data belonging to your diners, we do so on your instructions as your processor. You are responsible for having a lawful basis to collect it and for the notices you give your diners.

We own the software, the DinerGrid name and marks, and everything we create in providing the service. Nothing here transfers that to you. We may use aggregated, de-identified statistics that cannot identify you or your diners to improve the service.

10. Availability and support

We aim to keep the service available continuously but do not promise uninterrupted operation. We may take the service down for maintenance and will give advance notice where the work is planned. Support is by email at service@dinergrid.com; a Scale plan may carry a separate written service level.

11. Warranties

The service is provided as is. To the fullest extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and non-infringement. We do not warrant that the service will meet every requirement of your business or be free of every defect.

Nothing in these terms limits any right you have under law that cannot lawfully be excluded.

12. Limitation of liability

We are not liable for indirect, incidental, special, consequential or punitive loss, nor for lost profits, lost revenue or lost data, however caused.

Our total liability arising out of or relating to the service in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

13. Indemnity

You will indemnify us against claims brought by a third party, including your diners, arising from your use of the service in breach of these terms, from your own goods and services, or from content you upload.

14. Changes to these terms

We may update these terms. For a material change we will email the account owner at least 30 days beforehand and update the date at the top of this page. Continuing to use the service after a change takes effect means you accept it; if you do not, you may cancel under section 7.

15. Governing law and disputes

These terms are governed by the laws of Singapore, without regard to conflict of law rules. You and we submit to the exclusive jurisdiction of the courts of Singapore.

Before starting proceedings, please raise the matter with us at service@dinergrid.com. Most disputes are resolved faster that way, and we commit to responding substantively within ten business days.

16. General

If any provision is found unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor of our business on notice to you. These terms, together with the privacy policy, the refund and cancellation policy and any order form you sign, are the whole agreement between us.

17. Contact

DWILS PTE. LTD., 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914. Email service@dinergrid.com. See our contact page.