Refund & Cancellation Policy

This policy applies to DinerGrid subscriptions sold by DWILS PTE. LTD. (UEN 202606134E). It covers what you are charged, how to stop being charged, and when we return money.

1. What you are charged

DinerGrid is a subscription. You are charged a fixed fee for a billing period, in advance, and never a commission on your sales.

• Starter is free. There is no card on file and nothing to refund.
• Growth is RM 99 per month or S$29 per month, and includes two outlets. Additional outlets are RM 79 or S$29 each per month.
• Growth billed yearly is RM 890 per year, which is a 25% saving against twelve monthly payments.
• Scale is priced per agreement and governed by the order form you sign.

Growth includes a 14-day trial. No card is required to start it, and no charge is made unless you choose to continue.

2. Cancelling

You may cancel at any time from Billing in your dashboard, or by emailing [email protected]. Cancellation takes effect at the end of the period you have already paid for.

You keep full access until that date. We do not disable an account mid-period, and we do not charge a cancellation fee. Your data stays available for export for 30 days after the period ends.

3. Refunds

We return money in these cases:

• Annual plans, within 14 days. If you cancel within 14 days of an annual charge, we refund it in full.
• Duplicate or incorrect charges. Refunded in full as soon as we confirm them, whether you noticed first or we did.
• Outages we caused. If the service is unavailable for a sustained period because of a fault on our side, we credit or refund the affected days.

Outside those cases we do not refund part of a period that has already started. A monthly subscription cancelled halfway through the month runs to the end of that month and is not renewed.

Additional outlet charges added part-way through a period are prorated to the days remaining, and removing an outlet credits the unused days against your next invoice.

4. Failed payments

If a payment fails we retry it and email you. Your account stays active while we retry. If it is still unpaid after our final notice, the account moves to read-only rather than being deleted, and is restored as soon as payment succeeds.

5. How to ask

Email [email protected] with the invoice number. We reply within two business days. Approved refunds go back to the original payment method, normally within 14 days, and we tell you the date we sent it.

6. Taxes

Prices are shown exclusive of any tax that may apply. DWILS PTE. LTD. is not currently registered for Singapore GST or for Malaysian service tax on digital services, and therefore charges neither. If we become registered, the tax will be shown as a separate line on your invoice and we will tell you before the first invoice that carries it.

7. Contact

DWILS PTE. LTD., 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914. Email [email protected]. See our contact page for a phone number and hours.