How billing works

DinerGrid is sold by DWILS PTE. LTD. (UEN 202606134E) as a subscription. You pay a fixed fee for a billing period and we never take a percentage of your sales. This page sets out exactly what is charged and when.

1. What a subscription costs

Growth includes two outlets. Prices are shown in the currency of the country your business is registered in.

2. Starting a subscription

You create an account at dinergrid.com/onboarding and start on Starter, which is free and needs no card. Moving to Growth begins a 14-day trial. Nothing is charged during the trial and you are told the date the first charge would fall.

To continue past the trial you add a payment card in Billing inside your dashboard. The first charge is taken on the day the trial ends, and covers the period that follows.

3. Renewal

Each period renews automatically on the same calendar day, and the charge is taken in advance for the period ahead. You receive an invoice by email every time, with a PDF you can give to your accountant. Every invoice is also kept in Billing in your dashboard.

If you add an outlet part-way through a period, that outlet is prorated to the days remaining. If you remove one, the unused days are credited against your next invoice.

4. If a payment fails

We retry the charge and email you each time. Your account keeps working while we retry. If it is still unpaid after the final notice, the account moves to read-only, which means you can still see and export everything but cannot take new orders. Paying restores it immediately. We do not delete data because of an unpaid invoice.

5. Changing or stopping

You can change plan or cancel at any time from Billing, or by emailing [email protected]. Cancelling stops the next renewal; you keep access to the end of the period you already paid for. The full rules, including when we refund, are in the refund and cancellation policy.

6. Payment methods

Subscriptions are charged to a payment card. We do not store card numbers ourselves; they are held by our payment provider, and we keep only the last four digits and the expiry so you can recognise the card in your dashboard.

7. Tax

Prices are exclusive of tax. DWILS PTE. LTD. is not currently registered for Singapore GST, nor for Malaysian service tax on digital services, and so charges neither. If we cross a registration threshold and become registered, tax will appear as a separate line on your invoice and we will tell you before the first invoice that includes it.

8. Questions

Email [email protected] with the invoice number, or see the contact page for a phone number and hours.